PagerDuty Integration
Connect PagerDuty to OpsBrief and receive AI-powered daily digests of incidents, on-call schedules, and service health.
What OpsBrief Tracks
Incidents
Track incident creation, acknowledgment, resolution, and escalation. Know your MTTR and incident frequency.
On-Call Schedules
Monitor on-call rotations, handoffs, and coverage gaps. Know who's on-call at any time.
Service Health
Track service status changes and maintenance windows. See which services are affected.
Alerts
Monitor alert patterns, suppression rules, and alert storm detection.
Prerequisites
- A PagerDuty account with API access (admin or manager role recommended)
- Access to create API keys or OAuth apps in PagerDuty
- An OpsBrief account (sign up free)
Step-by-Step Setup
Navigate to Integrations
After creating your account, go to your dashboard and navigate to Settings → Integrations. You'll see PagerDuty in the list of available platforms.
Click Connect PagerDuty
Click the "Connect" button next to PagerDuty. This will redirect you to PagerDuty's OAuth authorization page where you'll grant OpsBrief permission to access your account.
Security note: We use OAuth 2.0 and only request read-only access to your PagerDuty data. OpsBrief cannot create, modify, or resolve incidents. Learn more about our security practices.
Authorize OpsBrief
Review the permissions requested and click "Allow" to authorize OpsBrief. The permissions we request include:
incidents:read- Read incident data and historyschedules:read- Read on-call schedulesservices:read- Read service informationanalytics:read- Read incident analytics
Select Services to Monitor
After authorization, you'll be redirected back to OpsBrief. Navigate to Channels to see all your PagerDuty services. Select which services you want to monitor.
For engineering teams, we recommend monitoring all production services and critical infrastructure services.
Configure Event Types
For each selected service, choose which events to track:
Production Service
- ✓ Incidents (all severities)
- ✓ Acknowledgments
- ✓ Resolutions
- ✓ Escalations
Infrastructure Service
- ✓ High/Critical incidents
- ✓ Escalations
- ✓ Service status changes
- ○ Low severity (optional)
How Teams Use PagerDuty + OpsBrief
📋 Shift Handoff Reports
Get a summary of all incidents during your shift, including MTTR, severity breakdown, and which services were affected. Perfect for on-call handoffs.
📊 Weekly Incident Review
Receive weekly digests showing incident trends, top affected services, and team response metrics. Use for retrospectives and capacity planning.
🔗 Correlation with Deployments
When connected alongside GitHub, OpsBrief can correlate incidents with recent deployments, helping identify root causes faster.
Troubleshooting
I don't see all my services
OpsBrief shows services based on your PagerDuty permissions. If you're missing services, check that you have appropriate access in PagerDuty. Team-scoped accounts may only see services they're assigned to.
Incidents aren't syncing
PagerDuty data syncs every few minutes. If you've just connected, wait a few minutes and refresh. Make sure the service is selected for monitoring in your OpsBrief Channels page.
Can I filter by severity?
Yes! In your event type configuration, you can choose to only receive notifications for specific severity levels (Critical, High, Medium, Low).
How do I disconnect PagerDuty?
Go to Settings → Integrations in your OpsBrief dashboard, find PagerDuty, and click 'Disconnect'. This will remove all access but preserve your historical data.
Related Documentation
OpsBrief uses artificial intelligence to analyze incidents and extract key events. AI-generated content may occasionally be inaccurate or incomplete. We recommend reviewing extracted events and verifying important information with the original source.