Incident Response with OpsBrief
Set up OpsBrief to track incidents, configure alerts, and improve your team's response process.
Why Track Incidents with OpsBrief?
- Automatic detection: AI identifies incidents from your channels
- Historical record: All incidents logged for postmortems
- Cross-team visibility: Leadership stays informed without joining incident channels
- Trend analysis: Track incident frequency over time
Setting Up Incident Tracking
Connect your incident channels
In your integrations, make sure these channels are connected:
- #incidents- Where incidents are declared
- #alerts- PagerDuty/monitoring alerts
- #oncall- On-call communication
Enable incident event types
For each incident channel, enable these event types:
Configure severity threshold
In your digest preferences, consider setting a lower threshold for incident channels:
Recommended: Set to "All" for #incidents to catch every issue, even minor ones.
Add custom keywords (optional)
Add your team's incident terminology as custom keywords:
- • SEV1, SEV2, SEV3 (severity levels)
- • P0, P1, P2 (priority levels)
- • "incident commander", "IC"
- • Your monitoring tool names
Incident Workflow with OpsBrief
Incident Declared
OpsBrief detects the incident from your #incidents channel
Stakeholders Informed
Incident appears in relevant team digests the next morning
Resolution Tracked
Resolution updates and postmortem links are captured
Trends Analyzed
Dashboard shows incident frequency and patterns over time
Best Practices
Include resolution in your channels
When closing an incident, post the resolution summary. OpsBrief will capture it for future reference.
Use consistent severity labels
Stick to a standard like SEV1/SEV2/SEV3. This helps the AI classify incidents accurately.
Link to postmortems
Post postmortem links in the incident channel. They'll be captured and searchable in OpsBrief.
Review incident trends monthly
Use the dashboard calendar view to spot patterns. Are incidents increasing on Fridays?
Real-World Example
"Before OpsBrief, our VP of Engineering would find out about incidents from hallway conversations. Now they get a clear summary every morning - no surprises in leadership meetings."
- David Woltemade, VP Engineering at Argon Technologies